FAQ

Where can I find you on social media?

You can follow me via:
- WEBSITE: www.1000en1boeken.nl
- BLOG: www.1000en1boeken.nl/blog.php
- INSTAGRAM: www.instagram.com/1000and1bindery/
- PINTEREST: www.pinterest.com/pauladerksen

Shipping during COVID-19?

NOTE 1: I cannot guarantee anything, once I ship it, it is in the hands of the postal services and out of my control. I cannot help you during this time.

NOTE 2: Message from my postal service PostNL: At all destinations we see delays due to COVID-19. Countries take various measures and they also change continuously. PostNL has no influence on this. Therefore, we are currently unable to comment on the expected delivery time.

See my shipping policies for further information + typical delivery times.

How long does it take before my order is ready?

You can see the different processing times with the product description. This can be 3 workdays, but for some products I need more time, e.g. for ring boxes classic this is 5 working days. After personalizing the ring box it needs to dry under heavy weight for a few days. If something is out of stock, you cannot select that color in the dropdown bar or the ready to ship amount of days increases, you can than see that at the product,

If you have wishes that cannot be found in the shop, such as a custom order, then I have to schedule such an assignment in my agenda.  Be aware that custom orders take a few weeks because of time to make it + drying time in the bookpress. 

Can you make a test print before actual printing?

I am not able to make a letterpress proof. I foil press everything by hand with lead letters (no computer), every letter is picked by hand and it would be to expensive to make proof prints. The prize of printing in my shop is low, therefore I cannot make proof prints. If you still would like a test print. Please contact me for the costs.

How do you calculate your shipping costs?

My shipping costs are based on what PostNL (in the Netherlands) charges me (including costs for track and trace & insurance in case of a missing parcel (except domestic) ). On top of that 21% VAT is added and finally package and handling costs. Where possible I make use of strong cardboard envelopes to keep shipping costs as low as possible. If you order more items at the same time, shipping costs for a package are automatically calculated.

Everything is send with track and trace and I will send you that code + tracking information as soon as I have shipped your order.

SHIPMENT WITHIN THE NETHERLANDS:  Your product will be sent with PostNL (standard package or letterbox package) with track and trace. Your package is not insured and does not have to be signed for. If you want to send insured, please contact me for the extra costs! The basis of my shipping costs is what PostNL charges me (including costs for track and trace). If you order multiple items at the same time so that I have to send it as a package, shipping costs are automatically calculated for a package.

SHIPMENT WORLD WIDE : Your product is sent with PostNL including track and trace and your package is insured., in case of a missing parcel/ package. This means that you must sign for your package.

Possible fonts / lettercorpses

Names, a (wedding or birth)date, a location or titles on books are foilpressed by me the artisan way, using lead letters at high temperatures. I use foil on linen or blindpress on leatherlook products.
I only have a limited amount of lettercorpses at my disposal, see my pages personalization + examples of personalisation

Your own logo on products

I regularly get the question whether a home-made logo can be printed on my products. I still print in a traditional way with my own lead letter corpses. A (wedding) logo can be made and ordered, which can be used in my foil press, although there is a price tag for a cliché (at least € 150), plus that you are also limited to the maximum size that my foil press can handle.

That is why I always refer to my letter corps. Perhaps there is something that appeals to you.

Can I get a discount when ordering 1 or more products?

All my products are handmade by me in the bindery. I only work with high-quality materials and I have carefully selected the suppliers. The products do not roll out of a machine. Everything is cut by hand, glued / covered by hand and letterpress printing is an old craftmanship. This means that all letters are picked by hand, go into the foil press, heated and afterwards I have to put every single letter back in the cabinet. In addition,  I also have to pay a percentage ((9% - 21%) of the product price to the Dutch tax authorities. Plus I also have to pay VAT on shipping costs. This all make that I cannot give a discount.

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