Shipment

CUSTOM FEES AND TAXES:
Please keep in mind, buyers will be responsible for any customs and import taxes in their country. I'm not responsible for delays due to customs.

INTERNATIONAL ORDERS:
Your package will be send with track and trace and insured (in case of a missing parcel).
This means you have to sign for your package.

PO-BOXES
I do NOT ship to a P.O.-BOX
Your package will be send with track and trace and insured (in case of a missing parcel).
This means you have to sign for your package.

MARKED AS A GIFT (for International orders):
I am obliged to add the invoice + mark it as a sale + put the amount in the shipping documentation because I ship it as a company.
These are Dutch legal regulations made by the Dutch government.

DOMESTIC ORDERS:
In The Netherlands it is shipped as standard shipment with track and trace (pakketpost of brievenbuspakje) you don't have to sign for it and it is not insured. Dutch buyers who want insured shipment, please contact me for the extra costs before ordering.

TYPICAL SHIPPING TIMES:
NOTE 1: I cannot guarantee a specific date, once I ship it, it is in the hands of the postal services and out of my control. I cannot help you during this time.
NOTE 2: Message from my postal service (PostNL):
At all destinations we see delays due to COVID-19. Countries take various measures and they also change continuously. PostNL has no influence on this. Therefore, we are currently unable to comment on the expected delivery time.


BLACK FRIDAY & CHRISTMAS:
Black Friday will be on Friday 27th November 2020.
Please note that in the period November 27 until December 31 the postal services are extremely busy and delivery times are increasing in every country. When your package is at the post office and it is the responsiblity of the postal services I cannot help you. Please be prepared for longer delivery times, if you don’t have that time, consider not ordering.

So, in light of the above statements, please be prepared for long delivery times, if you don’t have that time, consider not ordering.

My experience at this moment:
The Netherlands: 1 -  2 business days
Germany: 5 - 7 business days
Belgium: 5 - 7 business days ( T
ake into account extra delay due to lockdown measures in Belgium!) 

France: 7 -  9 business days (Take into account extra delay due to lockdown measures in France!)
New Zealand: 15 - 20 business days
Australia: 20 - 25 business days

United States: unknown due to COVID-19 + extra delays at customs + extra shippng delays due to USPS problems
Canada: unknown due to COVID-19
Austria: unknown due to COVID-19
Spain: unknown due to COVID-19
United Kingdom: unknown due to COVID-19 (Take into account extra delay due to lockdown measures in the UK!)
Italy: unknown due to COVID-19
Greece: unknown due to COVID-19
Hong Kong: unknown due to COVID-19
Sweden: unknown due to COVID-19
Denmark: unknown due to COVID-19

If your country is not listed, keep the shipping times below as reference
EU Countries: unknown due to COVID-19
Non-EU + WORLD: unknown due to Covid -19

Most products in my shop are near-ready for shipping (1-3 working days), other products will take 1 - 2 weeks or 2-3 weeks working days after payment is received (see each individual listing).

PLEASE NOTE: I always send to the shipping address in your order. 
If you like it to be send to another address, please email me within 24 hours after purchase. Once shipped I cannot change the address anymore.

SHIPPING INFORMATION:
A single concertina or guestbook will be sent in a letterbox envelope
Larger products (ringbox, weddding album) will be sent as a package.

DAMAGED MAIL OR LOSS
All orders are hand packed by me with care and attention.
Damaged mail: you have to go to your postal service for a damage repport. Without a damage report from your postal services I cannot ask PostNL to help you. PostNL needs a damage report from your postal services to start an investigation.
Lost mail: I would like to advice you to contact your country's postal services and see if they can help you out to locate your package. From my side, I can only initiate an investigation into the whereabouts of your package AFTER the official delivery window has closed (determined by the postal services). Once initiated, an investigation will take at least 10 – 12 business days according to PostNL.
Message from PostNL:
At all destinations we see delays due to COVID-19. Countries take various measures and they also change continuously. PostNL has no influence on this. Therefore, we are currently unable to comment on the expected delivery time.


DUTCH PUBLIC HOLIDAYS:
The post office is closed on the following Dutch Public Holidays:
25 December 2020
26 December 2020
1 January 2021
In The Netherlands I cannot ship on Saturdays or Sundays, only on week days.

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