CUSTOM FEES AND TAXES:
Please keep in mind, buyers will be responsible for any customs and import taxes in their country. I'm not responsible for delays due to customs.
Your package will be send with track and trace.
SHIPMENT WITHIN THE NETHERLANDS: Your package will be send with track en trace with PostNL.
I do NOT ship to a P.O.-BOX
Your package will be send with track and trace and insured (in case of a missing parcel).
This means you have to sign for your package.
MARKED AS A GIFT (for International orders):
I am obliged to add the invoice + mark it as a sale + put the amount in the shipping documentation because I ship it as a company.
These are Dutch legal regulations made by the Dutch government.
Everything is send with track and trace and I will send you that code + tracking information as soon as I have shipped your order.
BLACK FRIDAY & CHRISTMAS:
Black Friday will be on Friday 24th November 2023.
Please note that in the period November 24 until December 31 the postal services are extremely busy and delivery times are increasing in every country. When your package is at the post office and it is the responsiblity of the postal services I cannot help you. Please be prepared for longer delivery times, if you don’t have that time, consider not ordering.
TYPICAL SHIPPING TIMES:
My experience at this moment:
The Netherlands: 1 - 5 business days
Germany: 7 - 9 business days
Belgium: 7 - 9 business days
France: 7 - 9 business days
Switzerland: 7- 9 business days
New Zealand: 15 - 20 business days
Australia: 20 - 25 business days
United States: unknown + extra delays at customs + extra shippng delays due to USPS problems
United Kingdom: unknown (Take into account extra delay due to BREXIT problems in the UK!)
Hong Kong: unknown
If your country is not listed, keep the shipping times below as reference
EU Countries: 7- 9 business days
Non-EU + WORLD: unknown
DO NOTE: I cannot actually guarantee a specific delivery date, once I ship it, it is in the hands of the postal services and out of my control. I cannot help you during this time. I don't work at the postal services so your milage on delivery times may vary. Sometimes it might arrive earlier, sometimes it might take longer.
Most products in my shop are near-ready for shipping (4 working days), other products will take 1 - 2 weeks or 2-3 weeks working days after payment is received (see each individual listing).
PLEASE NOTE: I always send to the shipping address in your order.
If you like it to be send to another address, please email me within 24 hours after purchase. Once shipped I cannot change the address anymore.
DAMAGED MAIL OR LOSS
All orders are hand packed by me with care and attention.
Damaged mail outiside The Netherlands: You have to go to your postal service for a damage repport. Without a damage report from your postal services I cannot ask PostNL to help you. PostNL needs a damage report from your postal services to start an investigation.
Lost mail outside The Netherlands: I would like to advice you to contact your country's postal services and see if they can help you out to locate your package. From my side, I can only initiate an investigation into the whereabouts of your package AFTER the official delivery window has closed (determined by the postal services). Once initiated, an investigation will take at least 15 business days according to PostNL.
In The Netherlands I cannot ship on Saturdays or Sundays, only on week days.